Landmark Rewards- Terms and Conditions

    About Landmark Rewards
  1. Landmark Rewards Program is a rewards and benefits program of the Landmark Group in India aimed at providing loyalty benefits to all customers.
  2. Subject to certain restrictions on earning and spending loyalty points at certain stores as mentioned herein, Landmark Rewards Program covers all the participating stores and brands of the Landmark Group in India which includes Lifestyle, Max Fashion, Home Centre, Melange, Bossini, Krispy Kreme, Splash, Spar, Fun City and LandmarkShops.in.
  3. The Landmark Group may, at its sole discretion and without any prior intimation, either add or discontinue any brands/stores from the Landmark Rewards Program from time to time.

    4. Enrollment into Landmark Rewards Program
  4. The Landmark Rewards membership is voluntary, valid for a lifetime and is non transferable.
  5. Any individual who has attained the age of 18 years, has a valid and active Indian mobile number and is shopping at any of the participating stores of the Landmark Group are eligible to apply for membership. Presently, no enrolment fee is applicable for becoming a member of the Landmark Rewards Program. There is no minimum shopping limit for becoming a member. However, once members enrol they need to cumulatively shop for a minimum of Rs 1000 across the Landmark group formats in India, to be eligible to earn Landmark Rewards points.
  6. As a pre-condition to becoming a member, a customer will be required to provide mandatory information including Full name, valid & active Indian mobile number, fill-up and sign prescribed forms and adhere to such terms and conditions as may be prescribed for membership from time to time. The Landmark Rewards membership will be issued solely at the discretion of the management and the final discretion on all matters relating to the membership shall rest with the group companies of the Landmark Group.
    7. Earning loyalty points
  7. The mobile number of the members is the primary identification for earning loyalty point upon purchase. Members need to quote their registered mobile number at the participating stores during billing to earn loyalty points. Member's signature is subject to verification at the time of purchase or redemption.
  8. The number of loyalty points earned by a member is based on the tier category into which he/she falls into. A customer will be classified as a gold or platinum member based on the spends by the member mentioned against the tier below and terms and conditions mentioned herein:
    9. TIER ANNUAL SPENDS (IN RUPEES)
    Gold Upto Rs.64,999/-
    Platinum Rs. 65000/- & more

    All newly enrolled members will be categorized under gold category upon enrollment.

    After enrollment, the member will be upgraded to platinum category if during the period of 12 months after enrollment the member spends (invoice amount less taxes and statutory levies) falls within the next threshold of the tier category as mentioned in the table above.

    If during the period of 12 months after enrollment or after last upgrade, a member does not make requisite spends (invoice amount less taxes and statutory levies) required for him/her to maintain the existing tier category, the member will be moved to the gold tier.

  9. For every spends (invoice amount less taxes and statutory levies) of Rs 200/-, loyalty points will be awarded to a member as per the below table for shopping with the respective brands based on the tier category to which the customer belongs:
    10. Landmark Group Brand Gold Platinum
    Lifestyle 2 4
    Max 2 2
    Spar 1 2
    Home Centre 2 4
    Splash 2 4
    Melange 2 4
    Bossini 2 4
    Krispy Kreme 1 2
    Fun City 1 2
    Landmark-Shops.in 2 2
  10. Loyalty points will be earned on the purchase value excluding taxes and statutory levies.
  11. The credit of loyalty points against purchases will take at least 3 days to reflect in the member's account. The group companies of the Landmark Group shall not be responsible for any delay in having the loyalty points credited into the member's account.
  12. The loyalty points earned would be valid for 12 months from the date of credit of points. If not spent within 12 months from the date of credit of points, such loyalty points will automatically lapse and will not be re-credited in any event.
  13. The Landmark Rewards program benefits cannot be clubbed with any other offer or discount whatsoever. The loyalty points will not, inter alia, be awarded or earned in the following cases:
    1. Discounted or Marked down Merchandise purchased from Lifestyle, Home center, Max Fashion, Splash, Bossini, Melange and Landmarkshops.
    2. Special offers, promotions or items excluded by the management from time to time at its sole discretion.
    3. Non-tradable items such as carry bags, contribution to charity, etc.
    4. Alcohol & Tobacco products, Baby Food items and Electronic items purchased from SPAR.
    5. Purchase of Gift Vouchers/cards or issue of a credit note
    6. For newly enrolled customers, until they have an initial cumulative spends of Rs.1000 across the Landmark Group
  14. The group companies of the Landmark Group reserve the right to refuse to award loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.
    15. Spending loyalty points
  15. The loyalty points earned by a member can be spent towards purchase of products in any of the participating stores of the Landmark Group subject to the terms and conditions mentioned herein. Landmark Rewards loyalty points cannot be spent for cash. Presently, loyalty points can be spent real time at the cash counter only at Lifestyle, Home Centre, Max, Splash, Melange, Bossini and SPAR stores.The facility of spending of loyalty points is currently not available at Krispy Kreme and Fun City.
  16. The member should have accumulated a minimum of 166 points for spending. The value of 1 point is Rs. 0.60. A member will be required to spend a minimum of 166 points (Rs. 100) during any transaction.Once the transaction is completed, the loyalty points in a member's account will be reduced to the extent of the points spent. If there is any shortfall in payment under an invoice after spending of the loyalty points, the member shall pay such amounts separately.
  17. Landmark Rewards Program and its benefits are available only to the enrolled members. For spending Landmark Rewards points in any of the participating Landmark Group stores other than SPAR, a member will need to be personally present at the store and request for generation of a One Time Password (OTP) for each spending. Upon such request, an OTP will be sent to member's registered mobile number as available in the records and the member will be required to provide OTP so generated for validating such spending,, failing which spending of points may be refused.
  18. The member shall be responsible for providing and updating his/her mobile number at the time of enrollment and subsequently. For validating spending through OTP process, the group companies of Landmark Group rely solely on the mobile number provided by the member from time to time and registered in its records, and shall not be liable for any consequences due to incorrect mobile number being provided or failure on the part of member to forthwith update any change in his/her mobile number.
  19. One or more group Companies of Landmark Group may at any time and without prior notice, temporarily or permanently withdraw the OTP process for validating spending of loyalty points. In such cases, members will need to be personally present at the store and mandatorily provide their valid Government photo ID for validating spending, failing which spending of points can be refused.
  20. Loyalty Points once spent against a purchase can in no event be re-credited or reversed.
  21. No cash refund will be entertained for purchases made by spending the loyalty points in the case of purchase returns.
  22. The group companies of Landmark Group reserve the right to refuse spending of loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.
    23. Other terms and conditions
  23. In case of The Inner Circle membership cards already issued, a cardholder shall be solely responsible for loss of the membership card and such loss should be intimated to any of the group companies of Landmark Group immediately. If cards are lost or stolen or damaged, a new card will not be issued in replacement of the lost card. The mobile number will be treated as the membership number.
  24. In case 'The Inner Circle'/Landmark Rewards Membership Card is lost or misused, the group companies of Landmark Group shall not be responsible or liable for any misuse of such card.
  25. If the gift voucher/gift card issued against spent of loyalty points is lost, the group companies of Landmark Group will not be responsible or liable in any manner and no duplicate gift voucher/gift card will be issued in replacement of the lost voucher/card. Gift vouchers are issued in multiples of Rs.100 at participating stores of Landmark Group. All gift vouchers or gift cards shall be governed by the terms and conditions applicable to the gift vouchers and gift cards.
  26. The Inner Circle/Landmark Rewards card is not a credit card or debit card or a discount card in any manner, for any purchase.
  27. All account details, service details, special offers, updates and any other information and promotional communications would be sent through various modes of communication including SMS and email. By enrolling to the Landmark Rewards program, a member consents to receive the information and communication from the Landmark Group companies which includes Lifestyle, Max Fashion, Spar, Home Centre, Splash, Bossini, Melange, Krispy Kreme, Fun City & Landmark Rewards as aforesaid. However the group companies of Landmark Group shall not be responsible in any manner for any lost, delayed, incorrect, misdirected or incomplete communication.
  28. The members are requested to update any change in their registered mobile number, address and any other profile information from time to time on our website www.landmarkrewards.in or write to us at feedback@landmarkrewards.in or call the toll free number 1800-208-2444 to enable us to send communications/OTP to your correct contact details. By enrolling to the Landmark Rewards program, a member consents to use and disclosure by group companies of Landmark Group of his/her personal and other information as provided by member at the time of enrollment and/or subsequently. The member shall be responsible for providing accurate information, including name, address and mobile number, at the time of enrollment and subsequently. The group companies of Landmark Group rely solely on the information provided by the member from time to time and shall not be liable for any incorrect information failure on the part of member to forthwith update any information or any consequences arising thereof.
  29. If a member wishes to unsubscribe from the Landmark Rewards Program, he/she may SMS "LANDMARK UNSUB" to 56767 from their registered mobile number. After unsubscribing from the Program, a member will not be entitled to any benefits under the Landmark Rewards Program and will not receive any future communications.
  30. The Landmark Rewards program is the property of group companies of the Landmark Group and such group companies will be the custodian of all information pertaining to Landmark Rewards program including the member details.
  31. The group companies of Landmark Group reserve the right to withdraw any one or all of the memberships issued by them. The group companies of Landmark Group will have limited liability to the member, regardless of the cause, only to the extent of the loyalty points available in the credit of the member's account.
  32. The group companies of Landmark Group reserve the right to change, cancel and modify any and all of the terms and conditions from time to time without assigning any reason or providing any intimation, including participating stores/brands, tier category and threshold values, reward structure relating to the Landmark Rewards program or discontinuation of the program itself at any point of time. None of the group companies of Landmark Group will be responsible, if any of the participating group company/s withdraw from the Landmark Rewards program.
  33. In the event of a dispute between the member and the group company/s of the Landmark Group, with regard to or in relation to the Landmark Rewards program, the decision of the group company/s of Landmark Group shall be deemed as final and binding.
  34. All the terms and conditions are subject to the Indian law and disputes, if any, will be subject to the exclusive jurisdiction of the Bangalore Courts.
  35. By enrolling to the Landmark Rewards program, a customer consents to and agrees to be bound by all the terms and conditions mentioned herein or as modified or varied from time to time by the group companies of the Landmark Group.
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